Developed a web-based cookbook application enabling a consumer to select among a database of more than 2000 recipes, enter his/her own recipes and other personalizing material and receive a printed cookbook within 5 business days. the project involved developing a recipe DTD, converting the recipes from various hardcopy and electronic forms, building a web user interface linked in with an XML database, and developing the XSLT-driven output transformations.

Timed to release simultaneously with Mel Gibson's Passion movie, developed a web-based application allowing readers to see how Matthew, Mark, Luke and John narrated the events of the Passion, Crucifixion and Resurrection. The application utilized an index of the main events to generate a 4-column parallel version to show the presentation of each event in each of the Gospels. Readers were allowed to pick the translation desired (multiple English- and Spanish-language versions were made available) and the particular events desired. A web presentation was developed that could then be downloaded as a PDF or requested as a print-on-demand edition.

Developed a web-based application allowing a reader to simultaneously view two translations of the Bible in either HTML or PDF, and then order a custom printed and bound version for delivery to their home for offline use. The project used XML and XSLT technology on generally available translations of the Bible existing in OSIS 2.1 markup.

Participated in the business SIG of the Open eBook Foundation.

Participated in the development of the aggregator DTD developed by the PRISM working group.

Provided expert testimony regarding reasonable royalty rates in a print-on-demand patent infringement case.

Provided expert testimony regarding industry supply chain practices in a suit against a self-publishing company.

Evaluated publisher and retailer perception of an eBook wholesale company as a basis for determining future strategy.

Developed and implemented an eBook and print-on-demand distribution strategy for a small publisher, selecting formats and channels within which to distribute their titles.

Worked with a large Higher Education publisher to evaluate titles and supplementary materials across a variety of disciplines and assess XML "readiness" and determine a strategy for implementing a comprehensive XML-first production process.

In conjunction with an academic press developed the XML Document Type Definition (DTD) used to capture head contract and subrights contract terms, conditions and rights grant. Prototyped it's use in capturing a number of different contract types.

Directed bibliographic data acquisition and database management at Barnes & Noble, Inc. including a redesign of the internal B&N title database (over 1,000,000 titles), and negotiating new agreements with title data vendors.

Directed design and construction of content and metadata archive for EP Ventures, a Philippines-based text and image conversion operation.

Developed high-level design to archive content in a format-neutral repository and generate on-the-fly formats including OEB, HTML 4.0, Microsoft Reader, Palm Digital Media, Gemstar and Adobe eBook Reader formats. Initiated implementation of this concept at EP Ventures and another large provider of conversion services.

For Barnes & Noble implemented a centralized print-on-demand operation with the capacity to print 45,000 books per month.

Founded a print-on-demand and eBook publishing entity that has more than 1,500 titles published and being sold through online retail and wholesale channels such as bn.com and Lightning Source. Program required the development of editorial, managing editorial, rights clearance and production capabilities within a very small team with no previous experience in these functions.

At Barnes & Noble directed a feasibility study of an in-store print-on-demand and kiosk-based book delivery system. Study demonstrated that insufficient content existed in appropriate format at the time to make such a system sufficiently appealing to customers to be viable.

Participated in the original AAP Emerging Technologies Committee that formulated the need for and structure of the Digital Object Identifier (DOI).

Provided a chapter in Publishing 2001: Attitudes to Technological Change, 2001, BPI Communications entitled "Where's the Money?" profiling shifts in platforms, formats and distribution channels.

Participated in the ONIX for subrights committee recently convened at Frankfurt 2001. The purpose of the committee is to define metadata standards around exchange of rights information.

For a Higher Ed publisher evaluated the economics to publisher, retailer, student and used book wholesaler of traditional buy/sell, consignment, rental and other business models. Identified key decision criteria and developed recommended approach forward.

For a large trade publisher evaluated a number of alternatives for distributing into Canada including an owned operation, cross-docking, and use of third-party distributors.

Developed a rights management strategy for a large trade publisher resulting in a major successful systems implementation.

Evaluated the extent to which textbooks sold overseas were being diverted back into the U.S. market and what possible actions might be that publishers could take to address the problem.

Served as process architect in 2 separate publishing industry SAP installations (Bantam Doubleday Dell, now part of Random House, and Simon & Schuster) across production, inventory management, editorial, order processing, distribution and finance functions.

At Bantam Doubleday Dell implemented improvements in vendor relationship management that resulted in a reduction of $2.1 million in pricing, reduced contract print cycle by 15-days, and improved on-time delivery to 99+ percent. BDD's president was quoted in Publishers Weekly naming manufacturing cost reduction as one of the three sources of BDD's best year ever.

At Bantam Doubleday Dell implemented standardization measures that with no perceptible change in variety of books published decreased paper raw material inventory from $8.5 million to $6.2 million and had no effect on printing lead times.

As part of a customer/consultant/software provider team, developed the rights management data and functional model used by SAP for their implementation of a rights management module.

Reduced book development cycle by 33% at a large trade publisher, now part of Random House, through process mapping and redesign.

For a large trade publisher evaluated the impact of consignment sale of inventory. Although the balance sheet impact of the move was favorable, issues with delayed revenue recognition prevented implementation.

Performed industry analysis comparing net effective discounts offered across a range of publishers taking into account discount, RDC and freight terms, coop allowances and other common terms of sale. Analysis was used to evaluate a proposed publisher terms of sale change for retail attractiveness.

At Bantam Doubleday Dell established a supply management/corporate purchasing function resulting in $1 million in purchased goods and services reductions, and an additional $2 million targeted for FY 94/95 (since attained).

Merged Simon &Schuster's (pre-Viacom sale) customer service and credit departments to create "one face to the customer", leading to Simon & Schuster being recognized by our customers as being "most improved" in customer service in the 1997 annual Market Partners survey of publisher performance.

At Simon & Schuster implemented key account management strategy to focus on joint improvement in margin and operating efficiencies with our customers.

Increased call center productivity by 7%, simultaneously increasing attainment of target service levels.

At a large trade publisher implemented substantial changes to AR and Credit functions reducing DSO in the last 12 months by 10%. Other benefits achieved included reducing average time to clear customer deductions by almost 100 days with no change in percent written off, reducing the unmatched deduction balance by over 25%; doubled average speed of cash application; and substantially improved methods of cash receipts forecasting, leading to more reliable estimates of cash, A/R component balances, and DSO.

At Simon &Schuster reduced education transportation cost per unit by over 6% (both gross and net) through consolidation of carriers used and negotiation around specific rates on heavily traveled lanes.